Refund & Return Policy

Refund & Return Policy – Traki Flo

At Traki Flo, customer satisfaction is at the heart of our service. We understand that sometimes things don’t go as planned, and you may need to return a product or request a refund. Our Refund & Return Policy ensures clarity, fairness, and ease of process for every customer.

Why Our Refund & Return Policy Matters

  • Shipping involves multiple steps – from handling to customs clearance.

  • To protect our customers, we have established transparent rules for returns and refunds.

  • This ensures that both local and international buyers can shop with confidence.

Eligibility for Returns

Not every product qualifies for return. To keep things fair, we only accept returns under the following conditions:

  • The product must be in its original packaging.

  • Items should remain unused and undamaged.

  • The return request must be raised within 7 days of receiving the order.

  • Certain items (e.g., perishable goods, personalized products, or restricted shipping items) are not eligible for returns.

Timeframe for Return Requests

  • UK Customers → Must raise a return request within 7 working days of delivery.

  • International Customers → Must raise a request within 10 working days due to extended transit times.

  • Requests made after this timeframe cannot be processed.

Refund Processing Guidelines

Once we receive your return and verify eligibility:

  • Refunds will be processed within 7–14 business days.

  • The refund will be credited to your original payment method (PayPal, Stripe, credit/debit card, or bank transfer).

  • In case of exchange, we will ship a replacement within 5–7 business days after receiving the returned product.

Non-Refundable Situations

Some conditions do not qualify for refunds:

  • Products damaged due to customer mishandling.

  • Returns sent without prior authorization from our support team.

  • Orders delayed due to customs clearance (outside our control).

  • Shipping costs already incurred cannot be refunded unless the error is ours.

Return Shipping Costs

Who pays the return cost depends on the situation:

  • If the error is from our side (wrong product, damaged product, duplicate shipment), Traki Flo will cover return shipping charges.

  • If the return is due to customer choice (wrong order, no longer needed, or incorrect address), the customer must bear the return shipping cost.

International Returns Policy

For customers outside the UK:

  • International returns must follow the same packaging and product condition rules.

  • Shipping charges for international returns are generally non-refundable, except when the fault lies with Traki Flo.

  • Customs duties or import taxes already paid cannot be refunded by us.

Fast Refund Option

To make refunds quicker:

  • We offer an Express Refund Service via PayPal and Stripe for eligible cases.

  • This ensures customers receive money back within 3–5 business days.

Step-by-Step Return Process

To make it easy, here’s how you can initiate a return:

  1. Contact our Customer Support Team with your order details.

  2. Provide photo or video evidence (in case of damaged products).

  3. Receive a Return Authorization Number (RAN) from our support team.

  4. Pack the product securely and attach the RAN number to the return parcel.

  5. Ship the item to our nearest return center (details provided by support).

  6. Wait for confirmation of product inspection.

  7. Refund or replacement will be initiated accordingly.

Secure Handling of Returned Products

  • All returned products are handled with care at our return centers.

  • Products undergo a multi-step inspection to verify eligibility.

  • Customers are notified at each stage via email or SMS updates.

Important Notes to Customers

  • Refund timeline: 7–14 working days (standard), 3–5 days (express).

  • Return period: 7 days (UK), 10 days (International).

  • Refund mode: Same as the original payment method.

  • Shipping charges: Refundable only if the error is on our side.

  • Product condition: Must be unused, undamaged, and in original packaging.

Our Promise

At Traki Flo, we want you to feel safe while shipping with us. Over the past 5 years, we have built a trusted network by:

  • Ensuring hassle-free return procedures.

  • Maintaining fast and secure refund timelines.

  • Providing 24/7 customer support to resolve disputes.

Our Refund & Return Policy is designed to protect you, your money, and your trust in us.

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