Terms & Conditions

Terms & Conditions – Traki Flo

Welcome to Traki Flo, a UK-based global shipping and logistics service provider. By accessing or using our website and services, you agree to comply with the Terms & Conditions outlined below. Please read carefully before using our platform.

1. General Agreement

  • By using Traki Flo’s website and services, you confirm that you are at least 18 years old.

  • These Terms apply to all services offered on our website including domestic shipping, international shipping, express deliveries, and tracking services.

  • Traki Flo reserves the right to update these Terms anytime without prior notice.

Key points:

  • Acceptance of these Terms is mandatory to use our services.

  • Continuous use after changes means you agree to the updated Terms.

2. Scope of Services

Traki Flo provides domestic and international shipping services similar to DHL, FedEx, and other global providers.

We offer:

  • Door-to-door delivery services worldwide.

  • Package tracking through our online tracking tool.

  • Pricing based on weight, dimensions, and destination.

  • Assistance with customs for international deliveries.

Highlights:

  • Services may vary by country.

  • Some items may be restricted or prohibited for shipment (listed in our Shipping Policy).

3. Customer Responsibilities

When using Traki Flo services, customers agree to:

  • Provide accurate shipping details (address, name, contact number).

  • Ensure items are packed securely to avoid damage.

  • Comply with all customs regulations for international shipments.

  • Pay shipping costs, duties, and taxes applicable in the destination country.

Customer obligations include:

  • Double-check shipping address before confirmation.

  • Not to send illegal, dangerous, or restricted items.

  • Accept responsibility for misdeclared goods.

4. Shipping & Delivery

  • Estimated delivery times are provided during checkout but may vary due to customs, weather, or courier delays.

  • Traki Flo partners with trusted logistics companies (like DHL, FedEx, TrakiFlow) for safe delivery.

  • Risk of loss transfers to the customer once the shipment is delivered to the provided address.

Important notes:

  • Delivery timelines are estimates, not guarantees.

  • Tracking information is updated daily.

  • Customers should contact support for delayed shipments beyond 10 business days.

5. Payment Terms

Payments must be completed before order dispatch.

We accept:

  • PayPal, Stripe, Visa, Mastercard, American Express.

  • Bank transfers (domestic & international).

Rules:

  • Payments must be made in full at checkout.

  • Currency is auto-converted for international customers.

  • Orders without successful payment will not be processed.

6. Cancellation & Refunds

  • Orders can be cancelled before shipment only.

  • Once dispatched, cancellations are not allowed until the product is delivered.

  • Refunds are processed if the package is lost, severely delayed, or undelivered.

Refund policy:

  • Refunds take 5–10 business days to process.

  • Partial refunds may apply if only part of the order is affected.

  • Refunds are always returned to the original payment method.

7. Returns & Exchanges

  • Returns are accepted within 14 days of delivery for eligible shipments.

  • Items must be unused, unopened, and in original packaging.

  • Return shipping costs are borne by the customer unless Traki Flo made an error.

Points to remember:

  • Damaged items due to customer mishandling are not eligible.

  • Custom shipments are non-returnable.

  • Return status is confirmed via email updates.

8. Restricted & Prohibited Items

Traki Flo does not allow the shipment of:

  • Explosives, weapons, flammable goods.

  • Illegal substances or drugs.

  • Perishable food items without proper certification.

  • Live animals or hazardous chemicals.

Customer responsibility:

  • To check local laws before shipping.

  • Shipments found in violation will be cancelled immediately.

9. Liability & Limitations

  • Traki Flo is not liable for delays caused by customs, strikes, weather, or force majeure.

  • Liability is limited to the value declared by the customer.

  • Insurance can be purchased for added protection.

Limitations:

  • We are not responsible for incorrect addresses provided by the customer.

  • Compensation claims must be filed within 7 days of delivery.

10. Data Protection & Privacy

  • Traki Flo collects only essential data (name, email, address) to process shipments.

  • Data is protected under GDPR (General Data Protection Regulation).

  • We do not sell or share customer information with third parties.

Your rights include:

  • Access to your stored data.

  • Request data deletion at any time.

  • Opt-out of promotional emails.

11. Customer Support

  • Traki Flo provides 24/7 customer support via email and live chat.

  • Customers can track their orders anytime using their tracking ID and email address.

Quick facts:

  • Average response time: within 24 hours.

  • Escalation support available for urgent shipments.

12. Governing Law

  • These Terms & Conditions are governed by UK law.

  • Any disputes will be handled under the jurisdiction of UK courts.

Note:

  • International laws may apply for cross-border disputes.

  • Customers outside the UK should consult their local legal requirements.

13. Updates to Terms

  • Traki Flo may revise these Terms at any time.

  • Updated Terms are posted on our website with an effective date.

Customer reminder:

  • It’s the customer’s responsibility to check Terms periodically.

  • Continued use = acceptance of updated Terms.

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